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Success Story of SugarCRM – The popular commercial opensource CRM solution
There have been many successful open source solutions which we have come across in the last few years. However very rarely we find any of them as successful as SugarCRM. It is therefore natural to ask...
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5 Must have solutions on SugarCRM
Open source strategy of SugarCRM has created an enduring mark on the way CRM is being delivered across the globe. It offers incredible opportunities for businesses by providing them unprecedented...
View ArticleHelp Stacy the Florist with IT Decisions
Stacy has always been among the brightest of the lot. Right from being favorite prefect at the school, a dynamic cultural secretary at college to being a top performer at a fortune 500 company – she...
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Customer Support is crucial except when..
The usual best practice for business owner is structured around delighting their customers. Front desk operation, call centers solutions and many more solutions have been designed and implemented...
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How to Qualify and Assign a Score to a Lead
Lead generation is one of the top priorities for companies. Usually the leads flow from multiple channels into a CRM solution. Not all of them generate revenue however and hence the shape of sales...
View Article3 Simple Steps towards a Rocking Customer Support
If you are looking at succeeding in today’s business environment, you got to accept that there are lots of new choices for the customers. So you essentially need to compete with numerous competitors...
View ArticleWhy SaaS Based CRM are here to Stay
Recent trends have shown a major inclination towards SaaS-based services over traditional on-premise services. The concept of on demand CRM came into being nearly a decade ago but could not flourish...
View ArticleHow open source can expand the reach of commercial applications in your...
Bluntly speaking all the major software companies had to give enough reasons for the end customers to buy from them in their early stages and build they brand. Open source platforms are brand enablers,...
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Going beyond Content Marketing
Early marketing strategies included bombarding customers with e-mails and text messages in huge quantities which eventually started getting ignored by consumers as they grew adept at blocking them out,...
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Ways to drive CRM adoption within Sales Team
It is a fact that Sales representatives are in a love/hate relationship with Customer Relation Management systems. They tend to hate CRM systems when they are required to update extensive customer...
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How Social CRM can lead to more business?
Social CRM is simply a business strategy that facilitates the shaping of finer, innate and friendlier relationships with customers and prospects. It focuses on customer insight and interactions...
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Top 5 ways wherein Salesforce – ERP integration can help companies
Most successful businesses employ CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) as their major systems to make sure the business runs efficiently. CRM handles front-end...
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3 Brands from the US with tremendous customer service
I moved to the United States recently. On being asked what is the difference in the way business is being done here as compared to other geographies that I have been to, I had to respond that it has...
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How to Start taking credit card orders into SAP – Beginners Guide
With proliferation of web commerce , there is an inherent need to process credit card order in various ERP applications. The focus is only reducing, if not eliminating, the risk of non-payment while...
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Stock-Out Versus Inventory Cost – A retailer’s paradoxical nightmare
There’s a big paradox in retail and that is the nightmare between stock out, which means basically that an item is out of stock, and high inventory costs that accrue when a lot of items are kept in...
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Accurate Sales Pipeline – What it takes
Let’s talk opportunities and with that pipeline management. A CRM is by its name a customer relationship management tool but it goes far beyond just managing your leads. It helps you make accurate...
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You have won a customer – What Now
Usually CRM systems are implemented to support the sales activity and process. But what happens when you actually close a deal? How do you ensure customer retention? How do you keep your customers...
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Step by Step tutorial on how to use Data loader in Salesforce
Imagine you want to upload a huge amount of data to your Salesforce.com environment. Let’s be more specific, imagine you want to upload about up to five million records. Now of course for a certain...
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How to use CRM for Order Management
Small business owners want to have things simplified. For them software is no different. Instead of setting up ERP and CRM application separately and have them integrated, they end up having a single...
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SuiteCRM Glance 2016
At some point in the history of your company, and we hope that is rather early than later, you will be looking for a customer relationship management system (CRM). A CRM, as the name suggest helps...
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